Due to new legislation coming into effect 11 November 2020, vaping related deliveries can only be received and signed for by persons over the age of 18. If the courier driver is unsure of your age, you will be required to present photo ID. For this reason we can no longer offer non-signature deliveries.
In the event that Courier Post attempts delivery but nobody is available to sign for your package a Card To Call will be left which gives you the option of requesting redelivery or picking your package up from the nearest depot. We recommend having your package delivered to a work address if possible.
You will receive an email with a tracking number once your order is physically in the hands of CourierPost. You can track the status of your package on the NZPost tracking site.
COVID19 - SHIPPING UDATES
We are continuing to process orders as per usual. Please note that packages sent within Auckland may be delayed by 2 days due to operational changes implemented during Alert Levels 2-3.
DHL are continuing to ship to Australia as per usual, however, shipments to Victoria may be delayed due to Lockdown restrictions. Some areas in Victoria where DHL shipments are forwarded to Australia Post for delivery have experiences delays of up to 2 weeks for delivery.
- orders under $40: $3.90
- orders $40 and over: FREE
- orders under $40: $7.90
- orders $40 and over: $3.90
Express shipping with DHL and will take 1-5 business days to be delivered. You can track your order with the tracking number provided in the order confirmation email.
- orders under $80: $20
- orders $80 and over: FREE
REST OF THE WORLD
DHL International Shipping prices have gone up due to the covid-19 crisis. Price may fluctuate over the coming months depending our how the situation develops. If your country shipping rate is not listed here, please contact us for a quote.
- Candada: $35
- UK: $40
- Saudi Arabia: $85
- Rest of the world: $65
Crafty NZ is not responsible for customs fees. It is the customer's responsibility to research customs fees for their country and to pay any necessary fees that result from the shipment. Any package returned due to refusal will not be refunded.
Customs processing time can vary and may impact shipping times. Crafty E-liquids does not guarantee any international shipping times and will not refund shipping costs due to delivery time.