TERMS AND CONDITIONS – Crafty NZ
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TERMS AND CONDITIONS

Kia Ora, thanks for checking out the terms and conditions of craftynz.co.nz (the “site”). By using this site you are agreeing to follow and abide by our terms and conditions and privacy policy. By agreeing to our terms and conditions you agree that you are also an authorised user of the credit or debit card used to make your purchase and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer.

We may revise the Terms and conditions and Privacy Policy at any time without notice to you.

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

LEGAL CAPACITY:

(1) You must be eighteen (18) years of age or over to register as a member of the website or purchase products from the website.

(2) Any Order or purchase made by you using this website is an acknowledgement by you that you are over the age of eighteen (18) years, you accept these terms and agree that you have entered into a legal contract with us in relation to these terms.

(3) We reserve the right to take legal action and seek compensation for any loss or damage we may suffer as a result of a transaction entered into by a minor, from the parent or guardian of a minor who causes an Order to be placed.

OUR CONTRACT

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

PRICING AND AVAILABILITY

All prices are as stated on the Website but Crafty E-liquids reserves the right at any time to revise the price of goods without notice.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and let you know we are cancelling the order. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

INTERNATIONAL SHIPPING:

Crafty E-liquids is not responsible for customs fees. It is the customer's responsibility to research customs fees for their country and to pay any necessary fees that result from the shipment. Any package returned due to refusal will not be refunded.

Customs processing time can vary and may impact shipping times. Crafty E-liquids does not guarantee any international shipping times and will not refund shipping costs due to delivery time.

CHANGES TO THESE TERMS:

We may, from time to time, add or remove information, products or services from this website without notice.

We reserve the right to amend these Terms at any time without notice, and we may terminate your access to this website at any time without notice. Your continued use of this website will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive.

RETURNS & WARRANTIES

Our policy lasts 3 months. If 3 months have gone by since your purchase, unfortunately we can not offer you a refund or exchange.

Our returns policy does not cover items that have been dropped or otherwise damaged due to user error outside our control, including but not limited to liquid damage, drops, e-liquid penetration and burnt coils (unless this is a persistent issue).

To be eligible for a return, we need the original packaging. The original packaging contains all of the serial numbers and batch information required to prove that the item came from our suppliers. 

We are unable to return gift cards. 

    To complete your return, we require a receipt or proof of purchase. 

    If your product has arrived broken or damaged, please contact us at your soonest convenience. 

    For any product that is operating in a manner that could be dangerous ( Auto-firing, overheating, arcing etc), its best to send these back to us in a safe way by waiting for the battery to run out or by removing the battery, and removing pods or tanks from the device if possible to avoid fire hazards in transit. Contact us first if you have any concerns about an unsafe item. 

    If there is a problem with your e-liquid, in some circumstances we will require this to also be returned to us in order to be assessed. Please tape or bag in a manner to avoid leakage in transit. Contact us first if you have any concerns about a leaking item. 

    If you need to send us batteries, please return them in a battery case or similar to avoid possible short circuits in transit. 

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.