To our dearest Aussie customers
We regret to announce that we are no longer able to process orders to Australia. This change is due to our payment providers no longer allowing us to process online payments.
This has come after many attempts to work around recent policy changes by banks and online payment providers such as Paypal, however, we have now exhausted all our options. Despite operating for over 5 years, as a small online-only vape business we are unable to secure a merchant ID that is required for processing online credit card payments. We will continue to operate but will unfortunately no longer be able to process payments from Australian customers.
Rest assured that you will still be able to buy vape supplies from other NZ vape companies that are not facing the same issues as us. We would also like to point out that this change has nothing to do with the forthcoming vape regulations in Australia, which are not expected to come into effect until 1 October 2021 - see here for more info: https://www.tga.gov.au/media-release/access-nicotine-containing-e-cigarettes
Our sincerest apologies for all customers affected, we tried our hardest to make it work. We would like to say a big thank you for supporting our business over the years. We are still here for you so feel free to get in touch if you have any queries at email@example.com
Much love from the Crafty Team - Joe, Emily and Chaz (the cat)